Frequently Asked Questions (FAQ)

Welcome to the Shirazirugs FAQ page. We’ve answered the most common questions to make your shopping experience simple and stress-free. 

1. About Our Rugs

Q: Are your rugs authentic?

Yes! All our rugs are 100% authentic and sourced directly from country of origin. We work with trusted suppliers and artisans to ensure quality and authenticity in every piece.

Q: Do you sell both traditional and modern designs?

Absolutely. Our collection includes classic designs as well as contemporary styles to suit modern homes.

Q: Are the rugs handmade or machine-made?

Most of our rugs are handmade and hand-knotted, while some modern rugs may be machine-made depending on the style.

2. Ordering & Payment

Q: How do I place an order?

Simply browse our collection, select your preferred rug, and proceed to checkout. You can pay securely using major credit cards or other available payment options.

 

Q: Do you accept international payments?

Yes, we accept payments from customers worldwide.

3. Shipping & Delivery

Q: Do you ship worldwide?

Yes! We deliver rugs to customers all over the world.

 

Q: How long does shipping take?

Shipping times depend on your location. Typically, 7–14 business days for international orders. We will provide a tracking number once your rug is shipped.

 

Q: How much does shipping cost?

Shipping costs vary based on size, weight, and destination. You’ll see the final shipping cost at checkout.

 

Q: Do I have to pay customs duties or taxes?

Customs fees and import taxes may apply based on your country’s regulations. These charges are the buyer’s responsibility.

4. Returns & Refunds

Q: What is your return policy?

We offer a 14-day money-back guarantee for online purchases. The rug must be in its original condition and packaging.

 

Q: Who pays for return shipping?

Return shipping costs are the customer’s responsibility. We can arrange collection for an extra fee, or you can return it yourself.

 

Q: When will I receive my refund?

Once we receive and inspect the returned rug, your refund will be processed within 5–7 business days, minus any return shipping fees.

5. Care & Maintenance

Q: How do I clean my rug?

Vacuum gently and avoid harsh chemicals. For deep cleaning, we recommend professional rug cleaning services to maintain quality.

Q: Are your rugs safe for pets and kids?

Yes, our rugs are made from high-quality, safe materials and free from harmful substances.

6. Customization & Special Orders

Q: Can I order a custom-sized rug?

Yes, we can help with custom sizes depending on the design. Contact us for details.

Q: Do you offer wholesale or bulk orders?

Yes! If you’re an interior designer or retailer, we offer bulk purchasing options. Please reach out to us for pricing.

7. Other Questions

Q: Do you have a physical store?

Yes, we do! We have three convenient locations where you can visit us:

Shirazi Rugs Edinburgh
17 Newington Road, EH9 1QR


Shirazi Rugs Newcastle
3 Main Street, Crawcrook, NE40 4TX

Vintage Wool Rugs Perth
11 Cutlog Vennel, PH1 5HY

Q: How can I contact you?

You can reach us via:

  • Email: info@shirazirugs.com

  • Phone: +44 7889 923527