Customer service

Where do I add my discount code?

To add your discount code, go to the checkout. Here you will find a heading called "Your cart". Under the information about the carpet and the price, there is a field that says "Add discount code". Click on the field to open it. Enter your code in the field and click on "Apply". Once you have added the discount code, you will see that the discount has been deducted from the total amount.

Rest assured that all the carpets displayed on our website are readily available and can be delivered to you promptly. Our delivery timeline in the UK typically ranges from 3-5 working days, and our warehouse is based in Malmö, Sweden. Upon checkout, you will receive an accurate estimate of your delivery time.

Please note: Delivery times may be longer during peak periods, such as Black Friday and holidays.

When shopping with Rugvista, customers do not have to worry about paying customs and duty fees. We take care of these fees to ensure a smooth and hassle-free shopping experience for all our customers.

By handling these fees, Rugvista ensures that customers can enjoy their new rug without any unexpected charges or delays. This commitment to covering customs and duty fees highlights Rugvista's dedication to providing a seamless and convenient shopping experience for customers around the world.

When ordering from Rugvista to a European country, customers have the option to choose from various destinations within the continent. These destinations include countries such as Germany, France, Spain, Italy, and many more. Each country has its own local Rugvista website where orders can be placed for a more streamlined and efficient delivery process. Customers looking to place an order to a European country not listed on the main Rugvista website can visit the specific local Rugvista website for that country. By doing so, customers ensure that their order is processed and delivered smoothly, taking into account local regulations, customs procedures, and shipping logistics specific to that country. In addition to ordering through individual country websites, Rugvista also extends its delivery services to certain countries through its main website, www.rugvista.com. This provides customers with the convenience of ordering from a central platform while still being able to receive their products in select countries across Europe. By offering delivery services to multiple European countries and providing localised websites for a tailored ordering experience, Rugvista aims to make the process of purchasing rugs and home decor items as seamless as possible for customers across the continent.

We are pleased to offer you a variety of shipping options, including at least one that is completely free of charge. To make the process smoother for you, we have made sure that you will have access to accurate pricing and a wide range of freight choices at the checkout.

No. Since we sell exclusively online there is no boutique or showroom where you can inspect our carpets before buying them. We are located in the south of Sweden.

Our customer service is always ready to answer your questions if you require any extra advice regarding colours, materials, additional pictures or anything else.

You have 30 days purchase on approval when ordering from us, and can return the carpet if it doesn't meet your expectations - no questions asked.

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